F.A.Q

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Ordering Process

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HOW DO I CONTACT PINK LABEL?

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You can contact The Pink Label on info@thepinklabel.co.za or orders@thepinklabels.co.za. You can also call us on 011 467 0472

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HOW DO I PLACE AN ORDER?

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You can place an order using the available online cart, or you can contact 011 467 0472 or Email your order to orders@pinklabel.co.za. A consultant will contact you to discuss your needs, make recommendations, and complete your order. An invoice will be generated and emailed to you once your order is finalized. All invoices are paid upfront before any goods are dispatched or collected.

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WHAT IF I NEED TO CHANGE MY ORDER?

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You can change styles at all times if you are no cancelling, provided that style is available, Simply contact us on contact 011 467 0472 or us on orders@pinklabel.co.za.

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WHAT IS YOUR CANCELLATION POLICY?

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Once you place an order, we reserve goods specifically for you and they are therefore not available for anyone else to book. Of course we understand that life happens, so you can cancel any order 48 hours before allocated pick up or dispatch. If you cancel later than the 48 hours dispatch or pickup threshold, there is a 50% charge on the total value of the order.

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I NEED TO DO A MOCK SET UP FOR CLIENTS AND I AM INTERESTED IN USING SOME OF YOUR ITEMS, DO I HAVE TO PAY FOR THEM?

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Not necessarily. Contact us and we are happy to accommodate you! (info@thepinklabel.co.za | 011 467 0472)

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IS THERE A MINIMUM ORDER?

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No. No order is too small.

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Delivery & Returns

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Yes there is. All orders are available for collection free of charge. There is a charge for delivery, which is determined once we know the delivery address.

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All goods are available 48 hours before the stated event date, and all items must be returned back no more than 48 hours after the event. Penalties apply for late deliveries.

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Orders can be collected. There is a charge for delivery depending on the delivery address.

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Absolutely! Our address is 141 Fernridge Estate, Broadacres Drive, Dainfern, Johannesburg opposite, Dainfern Square.

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Once you have collected rental items, you have to return them within 48 hours (with the exclusion of weekends) If late, a daily rental rate applies. Simply pack them as they are after an event and return them to our team of experts at 141 Fernridge Estate, Broadacres Drive, Dainfern, Johannesburg, opposite Dainfern Square.

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Please do NOT attempt to clean any stains, remove wax etc. We have an experienced team that manages the restoration of all our fabrics and cutlery. Simply pack our goods on allocated packages used for delivery or pick up. Any damaged items will be dealt with on a case by case basis.

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